Updates for Microsoft Dynamics CRM 2011

The following table details Update Rollups released for Microsoft Dynamics CRM 2011. Note that some Update Rollups cannot be installed, so a backup before installation is advised.

Update Rollups includes fixes and sometimes new features. You may also see reference to new features as a release number, for example, R7. The release number is internally by Microsoft to group a set of new features. The grouping is also referred to using a calendar reference such as Q4 2011. Regardless of the naming scheme, new features are only delivered by update rollups.

For more information refer to this blog: http://blogs.msdn.com/b/crminthefield/

For more details on compatability with other Microsoft products, review this article, http://support.microsoft.com/kb/2669061.


Update Rollup

Released Build Details Requires Release Number Can be uninstalled



18 24 Sep 2014 5.0.9690.4376 http://support2.microsoft.com/kb/2958724 UR6   Yes No functionallity changes (that I've found). No fixes that must be configured manually.
17 8 May 2014 5.0.9690.4150 http://support.microsoft.com/kb/2915687 UR6   Yes

Includes support for IE 11 on Windows 8.1 or Windows 7.

One manual hotfix is included for the Email Router.

16 22 Jan 2014 5.0.9690.3911 http://support.microsoft.com/kb/2872369 UR6   Yes No major functionallity changes. No fixes that must be configured manually.
15 7 Oct 2013 5.0.9690.3731 http://support.microsoft.com/default.aspx?kbid=2843571 UR6   Yes

Includes a new feature called process isolation that moves the CRM client-specific workload into its own process so that it no longer shares memory with the Microsoft Office Outlook process.

The client files were re-released as v2 for compatability wiith Microsoft Dynamics CRM 2013 Server.

14 11 July 2013 5.0.9690.3557 http://support.microsoft.com/kb/2849744 UR6     No major functionality changes. Collection of fixes.No new support for technology stack.
13 26 Mar 2013 5.0.9690.3448 http://support.microsoft.com/kb/2791312 UR6   Yes Support for Windows Server 2012 and for Active Directory Federation Services (AD FS) 2.1.
12 29 Jan 2013

5.0.9690.3236 for server

5.0.9690.3233 for other items

(v2 files)

http://support.microsoft.com/kb/2795627 UR6   Yes

This implements the features of the Polaris release and is referred to as the December 2012 Service release for Online.

Released soon after updates to Online.

See http://tinyurl.com/o2ove9o for possible issues.


Critical Update for Update Rollup 11 26 Jul 2013


http://support.microsoft.com/kb/2855319/ UR6   Yes

Provided as a critical update for "customers who cannot upgrade their Dynamics CRM installation past Update Rollup 11 for compatibility reasons, such as unsupported Javascript customizations"

11 11 Oct 2012

5.0.9690.2839 (server v2)

5.0.9690.2838 (client v2)


http://support.microsoft.com/kb/2739504 UR6   Yes

17 Oct 2012: The update for the client was re-released as v2 to resolve an issue with Windows XP clients..
22 Oct 2012: The update for the server was re-released as v2 to resolve an issue with importing managed solutions.

No new functionality. No manual enabling of fixes needed.

10 4 Oct 2012 5.0.9690.2740   UR6   Yes

It seems that UR10 was updated, the build number has changed. See http://blogs.msdn.com/b/crminthefield/archive/2012/10/04/microsoft-dynamics-crm-2011-update-rollup-10-re-released.aspx for more details.


16 August 2012

5.0.9690.2730 http://support.microsoft.com/kb/2710577 UR 6   Yes

Includes support for:

Some SQL Server performance optimizations included, please review this whitepaper.

9  Not Released      



Microsoft announced the cancellation of Update Rollup 9 at the beginning of July 2012. See


8 3 May 2012 5.0.9690.2243 http://support.microsoft.com/kb/2600644 UR 6



No new features (that I've found).

7 22 Mar 2012 5.0.9690.2165 http://support.microsoft.com/kb/2600643 UR 6   Yes

New features include:

  • Read Optimized Forms
  • New system views for User entity
  • New information message - users with no security roles
6 20 Jan 2012 5.0.9690.1992 http://support.microsoft.com/kb/2600640 RTM   No

Includes support for SQL Server 2012.

Re-release. Can be installed over the original UR6.

6 12 Jan 2012 5.0.9689.1985   RTM    

Original release was withdrawn. New installs using the slip-streamed images with this update rollup cannot be patched. To resolve, reinstall.

5 25 Oct 2011 5.0.9688.1533 http://support.microsoft.com/kb/2567454 RTM


Q4 2011


Includes 2011 Q4 Service Update Features:

  • Activity Feeds

  • Null and State exclusions in duplicate rules

  • Record URL dynamic value in workflows

  • Previous/Next in Dialogs

  • Dates in Dialogs

  • Lookups in Dialogs

  • Enhancements to the Reading Pane in Outlook

  • Asynchronous promotion for tracked emails

  • New Chart Types

  • User Access Auditing

Activity Feeds solution must be downloaded and installed.

4 22 Sep 2011 5.0.9688.1450 http://support.microsoft.com/kb/2556167 RTM   No  
3 28 Jul 2011 5.0.9688.1244 http://support.microsoft.com/kb/2547347 RTM   Yes  
2 2 Jun 2011 5.0.9688.1155 http://support.microsoft.com/kb/2466086 RTM   Yes  
1 7 Apr 2011 5.0.9688.1045 http://support.microsoft.com/kb/2466084 RTM   Yes  
RTM   5.0.9688.583          


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