Knowledgebase

Welcome

Welcome to my knowledgebase, which contains snippets of information that I find (mostly about Microsoft Dynamics 365/CRM) and then forget.

You are most welcome to browse and if any of the information helps you in your work with Microsoft Dynamics CRM then that is great.

Use the search box or the tag links to search for articles.

I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

Recently updated articles

Microsoft Dynamics 365, Licensing and Pricing


08 Jun 2018

This is a work-in-progress article to record what I discover about Microsoft Dynamics 365 pricing and licensing

Customer Engagement Pricing

Prices were last checked on 8th June 2018 and are in GBP pounds per month per user and exclude VAT unless otherwise stated.

Dynamics CRM Add-Ons


23 May 2018

There are many add-ons available for Microsoft Dynamics CRM. Here is a list of some:

Dynamics 365 Products


14 May 2018

WORK IN PROGRESS

 

What's coming


13 Mar 2018

Here is simple summary of what's coming over the next few months.

Disclaimer: Note that all dates are either my guesses or information I have found on public websites (not necessarily from Microsoft).

Date Item
Dec 2017/Jan 2018

Customer Driven Update (CDU) to version 9.0.

Insights Solutions


23 Jan 2018

There are several solutions, provided by Microsoft, to provide analysis of customer data in Dynamics 365.

Relationship Insights

Features include:

  • Relationship assistant
  • Email engagement
  • Auto capture

(As of 22nd Jan 2018) This is still in preview and is enabled in System Settings on the Previews tab

Dynamics 365 for Customer Insights

Azure based SaaS service

Define key APIs, infer relationships from data and make predictions

Pages