Welcome to my knowledgebase, which contains snippets of information that I find (mostly about Microsoft Dynamics CRM) and then forget.

You are most welcome to browse and if any of the information helps you in your work with Microsoft Dynamics CRM then that is great.

Use the search box or the tag links to search for articles.

About Me

I’m an experienced Microsoft Dynamics CRM Consultant and Microsoft Certified Trainer. Find out more at

Recently updated articles

Related records navigation not showing for records in CRM 2013

05 May 2014

I came across an issue where the related records navigation dropdown was not showing for records with long names.

Researching the issue revealed this to be a problem with Internet Explorer 8 and fixed in Update Rollup 2.


CRM 2013 by the numbers

28 Apr 2014

Many areas in Microsoft Dynamics CRM 2013 have limits, this table collates some of them.

Items missing from Microsoft Dynamics CRM 2013

10 Apr 2014

Microsoft Dynamics CRM 2013 introduced a user interface that is quite different from earlier versions. This interface works across many platforms and is responsive. To achieve this buttons that appeared in earlier versions no longer show and other items have gone missing too.

Linking Microsoft Dynamics CRM to QuickBooks

04 Apr 2014

Here are some third-party products that link Microsoft Dynamics CRM to Quickbooks.

Vendor Link


Chart Reference

21 Mar 2014

Chart XML

The chart XML defines the following:

fetchcollection Data to be charted, the query expressed using FetchXML
categorycollection Contains a <measurecollection> for each series 
presentationdescription Defines the chart types to use, chart legend, axes, axis properties




Security groups required by Microsoft Dynamics CRM 2013

07 Mar 2014

Microsoft Dynamics CRM uses several security groups in Active Directory.

Print Preview in Microsoft Dynamics CRM 2011

28 Feb 2014

One of the Update Rollups for Microsoft Dynamics CRM 2011 stopped multiple line of text fields showing the entire contents when printing. Instead the field is shown as a fixed height window with a scrollbar; which is not particularly helpful when printed.

One trick I discovered is to add a web resource to the form for the relevant entity that adds some JavaScript to modify the properties of the field. So that the web resource does not show on the form, ensure that Visible by default is not selected.

Report Wizard Colours

19 Feb 2014

The following table shows the colours used for grouping in the Reporting Wizard.

Workflows that are cancelled

07 Feb 2014

In the definition of a workflow you can set an option to automatically delete workflow logs when the workflow ends.However, if a stop workflow step with a status of Canceled is included then the workflow log is not deleted.

Emails tracked in Outlook show unresolved recipient when viewed in CRM

03 Feb 2014

A user has the CRM Client for Outlook installed and manually tracks emails. A copy of the email is created in CRM.

However, when the email is opened the recipients and/or senders show as unresolved recpients even though records exist in CRM with those email addresses.