Knowledgebase

Welcome

Welcome to my knowledgebase, which contains snippets of information that I find (mostly about Microsoft Dynamics 365/CRM) and then forget.

You are most welcome to browse and if any of the information helps you in your work with Microsoft Dynamics CRM then that is great.

Use the search box or the tag links to search for articles.

I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

Recently updated articles

Error when saving a form - reference to non-existent security role


06 Oct 2017

I was attempting to save changes to the Managed Information form and received the error: object doesn't support property or method 'toLocaleString'.

After much researching (and clicking on the Download log button in the error window) I found that the problem was a reference to a security role that does not exist in the definition of the form. To resolve the problem I had to amend a row in the systemformbase table in the CRM organization database - this is of course unsupported.

A new book on Microsoft Dynamics CRM report writing


06 Oct 2017

Fellow MVP, Damian Sinay, has published a book on report writing for Dynamics CRM.

Diagnostic for CRM client to CRM Online issues


06 Oct 2017

Microsoft has created a diagnostic tool for troubleshooting issues when connecting CRM for Outlook to CRM Online instances.

You can run the tool at http://aka.ms/crmocblog

You must have an account in a CRM Online instance to use this tool

Microsoft Dynamics 365/CRM Compatibility List


06 Oct 2017

How often do you have to look up which versions of SQL Server will work with Microsoft Dynamics 365/CRM?

Or which version of Office is needed.

Well, a lot of the information is in the Microsoft Dynamics 365/CRM Implementation Guide, but now is there is also a handy table in this knowledge base article: http://support.microsoft.com/kb/2669061 which has separate sections for each version of Dynamics 365/CRM.

Product Updates for CRM 2013 SP1 and CRM Online Spring 14


06 Oct 2017

Service Pack 1 for Microsoft Dynamics CRM 2013 and CRM Online Spring 14 introduces substantial enhancements to Service Management. However, the new features are disabled by default (unless you are a new subscriber to CRM Online). The new features are enabled in Settings > Administration > Install Product Updates.

Even if you don't install the updates you will see the new entities and attributes if you examine the default solution or the metadata.

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