Knowledgebase

Welcome

Welcome to my knowledgebase, which contains snippets of information that I find (mostly about Microsoft Dynamics 365/CRM) and then forget.

You are most welcome to browse and if any of the information helps you in your work with Microsoft Dynamics CRM then that is great.

Use the search box or the tag links to search for articles.

I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

Recently updated articles

CRM and Internet Explorer 11


06 Oct 2017

Many users now have Internet Explorer 11 because of updates via Windows Update.

However, as of writing, according to this article http://support.microsoft.com/kb/2669061 CRM does not support Internet Explorer 11. I would be very surprised if support for IE11 does not appear in Jan or Feb 2014.

May 2014: CRM 2013 supports IE 11 with Update Rollup 2 and CRM 2011 supports IE11 with Update Rollup 17.

 

Update Rollup 2 for CRM 2013 Service Pack 1


06 Oct 2017

Microsoft has provided pre-release information for Update Rollup 2 for CRM 2013 Service Pack 1 at https://support2.microsoft.com/kb/2963850/en-gb which is due for release in Q4 of 2014.

This update rollup can only be applied if you have installed Service Pack 1 for CRM 2013.

In the issues that are resolved section (you need to expand the section), a long list of fixes is detailed, but the following caught my attention being bugs that I've experienced or seen others report:

All change for Dynamics 365 editions


06 Oct 2017

Well according to Steve Mordue (https://stevemordue.com/dynamics-365-kicking-hornets-nest/) and Jason Gumpert at MSDynamicsWorld (https://msdynamicsworld.com/story/microsoft-dynamics-365-adjust-smb-focu...) it seems that Microsoft is going to get rid of the Enterprise and Business edition distinction.

Emails tracked in Outlook show unresolved recipient when viewed in CRM


06 Oct 2017

Here is a scenario that I have not encountered before.

A user has the CRM Client for Outlook installed and manually tracks emails. As expected, a copy of the email is created in CRM. However, when the email is opened the recipients and/or senders show as unresolved recpients even though records exist in CRM with those email addresses. Very puzzling.

Deleting teams in Dynamics CRM 4.0


06 Oct 2017

In CRM version 4.0, the web application does not provide an option for deleting teams. However, teams can be deleted using the web services.

You'll need to know the GUID of the team record. Here is sample code:

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