Knowledgebase

Welcome

Welcome to my knowledgebase, which contains snippets of information that I find (mostly about Microsoft Dynamics 365/CRM) and then forget.

You are most welcome to browse and if any of the information helps you in your work with Microsoft Dynamics CRM then that is great.

Use the search box or the tag links to search for articles.

I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

Recently updated articles

Filter subject keywords setting for Smart Matching decoded


29 Oct 2012

In Microsoft Dynamics CRM, tracked e-mails can be linked to the appropriate records using a Tracking Token or Smart Matching. Smart Matching matches e-mails to records based on similar recipients and subject lines. However, noise words such as FW: and RE: in the subject line are ignored.

Unable to validate SQL Server Reporting Services Report Server installation


29 Oct 2012

When trying to install the SSRS Data Connector you may encounter the error:
"Unable to validate SQL Server Reporting Services Report Server installation".
There are many reasons why this might happen but I came across a rather obscure one where a 32-bit SQL Server was installed on a 64-bit Windows server. It seems that this combination is not supported as per this article:
http://support.microsoft.com/kb/2223769

Reorganizing and Rebuilding Indexes


29 Oct 2012

From time to time it may be prudent to review index fragementation on the CRM database. High levels of fragmentation may impact on performance. Fragmented indexes can be sorted out by reorganizing or rebuilding.

This Microsoft article explains the options http://msdn.microsoft.com/en-us/library/ms189858.aspx.

Development Glossary


29 Oct 2012

Here is a glossary of terms that you may come across in Microsoft Dynamics CRM development. 

Deleted cases remain in queue. Opening deleted case in queue causes an error.


29 Oct 2012

There is a problem with upgrades of CRM 3.0 to 4.0 in that a trigger should have been deleted.
This article has the details: http://support.microsoft.com/kb/948172

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