Microsoft Dynamics CRM Courseware and Exams

Training and Adoption Kit for Microsoft Dynamics CRM 2013

Check out http://www.microsoft.com/en-us/dynamics/crm-customer-center/training-adoption-kit-for-microsoft-dynamics-crm-2013.aspx for materials that you can customize and use for your own training and reference.


 

Video List compiled by the Support team

The Dynamics CRM Support team has put together a list of recommended videos at this link http://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2013/11/14/microsoft-dynamics-crm-2013-support-video-recommendations.aspx


Microsoft Virtual Academy

Microsoft Dynamics has made an appearance at the Microsoft Virtual Academy with an Introduction offering.

Introduction to Microsoft Dynamics CRM 2013

Introduction to Microsoft Dynamics Marketing


Official Courseware from Microsoft

The following tables lists the instructor-led training available from Microsoft.

I - available as an instructor-led course

E - available as e-learning (in PartnerSource, CustomerSource and the Microsoft Learning catalog)

 


Microsoft Dynamics CRM 2016 Exams

Exam Title
MB2-712 Microsoft Dynamics CRM 2016 Customization and Configuration (now available)
MB2-711 Microsoft Dynamics CRM 2016 Installation (available February 2016)
MB2-714 Microsoft Dynamics CRM 2016 Customer Service (now available)
MB2-713 Microsoft Dynamics CRM 2016 Sales (now available)
MB2-710 Microsoft Dynamics CRM 2016 Online Deployment (now available)

 

Microsoft Dynamics CRM 2015 and Social Listening

It seems that Microsoft only released e-learning courses for Microsoft Dynamics CRM 2015.

Number Rev Title Days I E Related Exam[2]
80664 AE Deployment in Microsoft Dynamics CRM Online N/A I Y MB2-706
80665 AE Customization and Configuration in Microsoft Dynamics CRM Online and On Premise N/A N Y MB2-707
80667 AE Introduction to Microsoft Dynamics CRM Online N/A N Y  
80668 AE Customer Service in Microsoft Dynamics CRM Online N/A N Y  
80669 AE Sales and Marketing in Microsoft Dynamics CRM Online N/A N Y MB2-704
80676 AE Social Listening for Microsoft Dynamics CRM Online N/A N Y  
80679 AE Installation in Microsoft Dynamics CRM 2015 N/A N Y MB2-708

There are also non-public level 300 courses available to partners.



 

Microsoft Dynamics CRM 2013 and Microsoft Dynamics Marketing

Number Rev Title Days I E Related Exam[2]
80539 A Installation and Deployment in Microsoft Dynamics CRM 2013 2 Y Y MB2-702
80542 A Customization and Configuration in Microsoft Dynamics CRM 2013 3 Y Y MB2-703
80543 AE Introduction to Microsoft Dynamics CRM 2013 N/A N Y None
80545 A Service Management and Service Scheduling in Microsoft Dynamics CRM 2013 1 Y Y MB2-700
80546 A [1] Sales Management in Microsoft Dynamics CRM 2013 1 Y Y MB2-700
80547 AE Extending Microsoft Dynamics CRM 2013 N/A N Y MB2-701
80586 AE

Integrating Microsoft Dynamics CRM 2013 and Microsoft SharePoint 2013

N/A N Y None

Notes

1. 80546 only covers Sales topics. There is no course that covers the out of the box marketing functionality.

2. The CRM 2013 Exams are to be released during January 2014. As of 21st January 2014, MB2-700 and MB2-703 are available at Prometric.


Microsoft Dynamics Marketing

Number Rev Title Days I E Related Exam[2]
80635 AE Functional Application in Microsoft Dynamics Marketing N/A N Y  
80636 AE Technical Introduction to Microsoft Dynamics Marketing

 

Microsoft Dynamics CRM 2011

Number Rev Title Days I E Related Exam
80289 A What's New in Microsoft Dynamics® CRM 2011 1 Y   None
80290 A [1]Marketing Automation in Microsoft Dynamics® CRM 2011 1 Y   MB2-868
80291 A [1]Sales Management in Microsoft Dynamics® CRM 2011 1 Y   MB2-868
80292 A [1]Service Management in Microsoft Dynamics® CRM 2011 1 Y   MB2-868
80293 A [1]Service Scheduling in Microsoft Dynamics® CRM 2011 0.5 Y   MB2-868
80294 B Microsoft Dynamics® CRM 2011 Customization and Configuration 3 Y Y MB2-866
80295 A Extending Microsoft Dynamics® CRM 2011 3 Y   MB2-876
80296 A Microsoft Dynamics® CRM 2011 Installation and Deployment 2 Y Y MB2-867
80442 A Introduction to Microsoft Dynamics® CRM 2011 1 Y   None
80444 A Workflow and Dialog Processes in Microsoft Dynamics® CRM 2011 1 Y N None
80445 A Reporting in Microsoft Dynamics CRM 2011 1 Y   None
80446 A Administering Microsoft Dynamics® CRM 2011 2 Y   None
80447 A Integrating Microsoft Dynamics CRM 2011 with Microsoft Office SharePoint Server 2010 1 Y   None

Notes

1. Depending on the student skill set 80290, 80291, 80292 and 80293 can be delivered in 3 days.

 

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