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Emails tracked in Outlook show unresolved recipient when viewed in CRM

A user has the CRM Client for Outlook installed and manually tracks emails. A copy of the email is created in CRM.

However, when the email is opened the recipients and/or senders show as unresolved recpients even though records exist in CRM with those email addresses.

This article: http://blogs.msdn.com/b/emeadcrmsupport/archive/2012/11/29/during-upgrade-from-crm-4-0-to-crm-2011-the-emailaddress-field-format-may-change-from-email-to-text.aspx describes the cause which is  that sometimes during an upgrade from CRM 4.0 to CRM 2011, the format for email fields changes from "email" to "text". Sure enough in my scenario email fields had become text.

The article goes on to explain how to correct this and to force an update of the EmailSearchBase table

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