Adding Hyperlinks (URLs) to Emails in CRM
The editor for composing emails in CRM provides limited functions for formatting text. In particular, there is no obvious way to insert hyperlinks.
However, you can insert a hyperlink by either writing the link in another application such as Outlook and copying the text into the CRM email or directly writing an HTML A tag as in the following example:
<a href ="http://google.com">Click here</a>
But, writing the tag only appears to work if the tag is added to an email template and not if added directly to an email whereas copying a link from another application works in an email and email template.