Knowledge Articles in Dynamics 365/CRM

Starting with Dynamics CRM 20xx, the knowledge base article system that has been in the product for a long time is superceded by a new system called knowledge articles.

"Old" system

Display Name Schema Name Notes
Article kbarticle Article
Article Template kbarticletemplate Template used to create an article

"New" system when using Dynamics 365 knowledge solution

Display Name Schema Name Notes
Knowledge Article knowledgearticle Article
KnowledgeArticle Views knowledgearticleviews Number of time an article has been viewed

"New" system when Parature is set as the knowledge solution

Display Name Schema Name Notes
Knowledge Base Record knowledgebaserecord Used when Parature is set as the knowledge solution

 

Review: