Welcome to my knowledgebase, which started as a place for me to file information that I find (mostly about Microsoft Dynamics 365/CRM) and are likely to forget. Many times I searched for something only to find my own article.
Feel free to browse and if any of the information helps you in your work then that is great.
Use the search box or the tag links to search for articles.
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14 Jul 2017
The following entities are used in Goals:
13 Jul 2017
Files can stored in Dynamics 365/CRM in emails or against notes. The following entities are used to store the file.
|Entity containing file||Entity where file is stored|
Details of note and the file (if there is one)
03 Jul 2017
Pre-release docmentation from Microsoft on the July 2017 update:
16 Jun 2017
With Record Creation and Update rules it is possible to automatically create records in CRM. This is often used to create cases for emails sent to a support queue.
The option Create records for email from unknown senders needs some explanation. If this option is selected then if the sender of an email does not match a record in CRM then the rule will apply and the record (as per the rule creation details) will be created as well as a contact record where the last name is set to the email address of the unknown sender.
11 May 2017
Starting with Dynamics CRM 20xx, the knowledge base article system that has been in the product for a long time is superceded by a new system called knowledge articles.