The CRM Client for Outlook adds the following address books to Outlook:
- CRM Accounts
- CRM Contacts
- CRM Facilities/Equipment
- CRM Leads
- CRM Queues
- CRM Users
A user can configure which records are available in the address books in Set Personal Options|Address Book.
For Contacts a user can choose all contacts to appear in the address book or only the contacts that have been synchronized to Outlook.