For the latest Dynamics 365 courseware and exams, click here: https://www.fkbase.info/dynamics365certifications
Training and Adoption Kit for Microsoft Dynamics CRM 2013
Check out http://www.microsoft.com/en-us/dynamics/crm-customer-center/training-adoption-kit-for-microsoft-dynamics-crm-2013.aspx for materials that you can customize and use for your own training and reference.
Video List compiled by the Support team
The Dynamics CRM Support team has put together a list of recommended videos at this link http://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2013/11/14/microsoft-dynamics-crm-2013-support-video-recommendations.aspx
Microsoft Virtual Academy
Microsoft Dynamics has made an appearance at the Microsoft Virtual Academy with an Introduction offering.
Introduction to Microsoft Dynamics CRM 2013
Introduction to Microsoft Dynamics Marketing
Official Courseware from Microsoft
The following tables lists the instructor-led training available from Microsoft.
I – available as an instructor-led course
E – available as e-learning (in PartnerSource, CustomerSource and the Microsoft Learning catalog)
Microsoft Dynamics 365 Exams
| Exam | Title |
| MB2-877 | Microsoft Dynamics 365 for Field Service |
Microsoft Dynamics CRM 2016 Exams
| Exam | Title |
| MB2-712 | Microsoft Dynamics CRM 2016 Customization and Configuration (now available) |
| MB2-711 | Microsoft Dynamics CRM 2016 Installation (available February 2016) |
| MB2-714 | Microsoft Dynamics CRM 2016 Customer Service (now available) |
| MB2-713 | Microsoft Dynamics CRM 2016 Sales (now available) |
| MB2-710 | Microsoft Dynamics CRM 2016 Online Deployment (now available) |
Microsoft Dynamics CRM 2015 and Social Listening
It seems that Microsoft only released e-learning courses for Microsoft Dynamics CRM 2015.
| Number | Rev | Title | Days | I | E | Related Exam[2] |
|---|---|---|---|---|---|---|
| 80664 | AE | Deployment in Microsoft Dynamics CRM Online | N/A | I | Y | MB2-706 |
| 80665 | AE | Customization and Configuration in Microsoft Dynamics CRM Online and On Premise | N/A | N | Y | MB2-707 |
| 80667 | AE | Introduction to Microsoft Dynamics CRM Online | N/A | N | Y | |
| 80668 | AE | Customer Service in Microsoft Dynamics CRM Online | N/A | N | Y | |
| 80669 | AE | Sales and Marketing in Microsoft Dynamics CRM Online | N/A | N | Y | MB2-704 |
| 80676 | AE | Social Listening for Microsoft Dynamics CRM Online | N/A | N | Y | |
| 80679 | AE | Installation in Microsoft Dynamics CRM 2015 | N/A | N | Y | MB2-708 |
There are also non-public level 300 courses available to partners.
Microsoft Dynamics CRM 2013 and Microsoft Dynamics Marketing
| Number | Rev | Title | Days | I | E | Related Exam[2] |
|---|---|---|---|---|---|---|
| 80539 | A | Installation and Deployment in Microsoft Dynamics CRM 2013 | 2 | Y | Y | MB2-702 |
| 80542 | A | Customization and Configuration in Microsoft Dynamics CRM 2013 | 3 | Y | Y | MB2-703 |
| 80543 | AE | Introduction to Microsoft Dynamics CRM 2013 | N/A | N | Y | None |
| 80545 | A | Service Management and Service Scheduling in Microsoft Dynamics CRM 2013 | 1 | Y | Y | MB2-700 |
| 80546 | A | [1] Sales Management in Microsoft Dynamics CRM 2013 | 1 | Y | Y | MB2-700 |
| 80547 | AE | Extending Microsoft Dynamics CRM 2013 | N/A | N | Y | MB2-701 |
| 80586 | AE | Integrating Microsoft Dynamics CRM 2013 and Microsoft SharePoint 2013 | N/A | N | Y | None |
Notes
1. 80546 only covers Sales topics. There is no course that covers the out of the box marketing functionality.
2. The CRM 2013 Exams are to be released during January 2014. As of 21st January 2014, MB2-700 and MB2-703 are available at Prometric.
Microsoft Dynamics Marketing
| Number | Rev | Title | Days | I | E | Related Exam[2] |
|---|---|---|---|---|---|---|
| 80635 | AE | Functional Application in Microsoft Dynamics Marketing | N/A | N | Y | |
| 80636 | AE | Technical Introduction to Microsoft Dynamics Marketing |
Microsoft Dynamics CRM 2011
| Number | Rev | Title | Days | I | E | Related Exam |
|---|---|---|---|---|---|---|
| 80289 | A | What’s New in Microsoft Dynamics® CRM 2011 | 1 | Y | None | |
| 80290 | A | [1]Marketing Automation in Microsoft Dynamics® CRM 2011 | 1 | Y | MB2-868 | |
| 80291 | A | [1]Sales Management in Microsoft Dynamics® CRM 2011 | 1 | Y | MB2-868 | |
| 80292 | A | [1]Service Management in Microsoft Dynamics® CRM 2011 | 1 | Y | MB2-868 | |
| 80293 | A | [1]Service Scheduling in Microsoft Dynamics® CRM 2011 | 0.5 | Y | MB2-868 | |
| 80294 | B | Microsoft Dynamics® CRM 2011 Customization and Configuration | 3 | Y | Y | MB2-866 |
| 80295 | A | Extending Microsoft Dynamics® CRM 2011 | 3 | Y | MB2-876 | |
| 80296 | A | Microsoft Dynamics® CRM 2011 Installation and Deployment | 2 | Y | Y | MB2-867 |
| 80442 | A | Introduction to Microsoft Dynamics® CRM 2011 | 1 | Y | None | |
| 80444 | A | Workflow and Dialog Processes in Microsoft Dynamics® CRM 2011 | 1 | Y | N | None |
| 80445 | A | Reporting in Microsoft Dynamics CRM 2011 | 1 | Y | None | |
| 80446 | A | Administering Microsoft Dynamics® CRM 2011 | 2 | Y | None | |
| 80447 | A | Integrating Microsoft Dynamics CRM 2011 with Microsoft Office SharePoint Server 2010 | 1 | Y | None |
Notes
1. Depending on the student skill set 80290, 80291, 80292 and 80293 can be delivered in 3 days.