Updates for Microsoft Dynamics CRM 2011

The following table details Update Rollups released for Microsoft Dynamics CRM 2011. Note that some Update Rollups cannot be installed, so a backup before installation is advised.

Update Rollups includes fixes and sometimes new features. You may also see reference to new features as a release number, for example, R7. The release number is internally by Microsoft to group a set of new features. The grouping is also referred to using a calendar reference such as Q4 2011. Regardless of the naming scheme, new features are only delivered by update rollups.

For more information refer to this blog: http://blogs.msdn.com/b/crminthefield/

For more details on compatability with other Microsoft products, review this article, http://support.microsoft.com/kb/2669061.

Update Rollup

ReleasedBuildDetailsRequiresRelease NumberCan be uninstalled



1824 Sep 20145.0.9690.4376http://support2.microsoft.com/kb/2958724UR6 YesNo functionallity changes (that I’ve found). No fixes that must be configured manually.
178 May 20145.0.9690.4150http://support.microsoft.com/kb/2915687UR6 Yes

Includes support for IE 11 on Windows 8.1 or Windows 7.

One manual hotfix is included for the Email Router.

1622 Jan 20145.0.9690.3911http://support.microsoft.com/kb/2872369UR6 YesNo major functionallity changes. No fixes that must be configured manually.
157 Oct 20135.0.9690.3731http://support.microsoft.com/default.aspx?kbid=2843571UR6 Yes

Includes a new feature called process isolation that moves the CRM client-specific workload into its own process so that it no longer shares memory with the Microsoft Office Outlook process.

The client files were re-released as v2 for compatability wiith Microsoft Dynamics CRM 2013 Server.

1411 July 20135.0.9690.3557http://support.microsoft.com/kb/2849744UR6  No major functionality changes. Collection of fixes.No new support for technology stack.
1326 Mar 20135.0.9690.3448http://support.microsoft.com/kb/2791312UR6 YesSupport for Windows Server 2012 and for Active Directory Federation Services (AD FS) 2.1.
1229 Jan 2013

5.0.9690.3236 for server

5.0.9690.3233 for other items

(v2 files)

http://support.microsoft.com/kb/2795627UR6 Yes

This implements the features of the Polaris release and is referred to as the December 2012 Service release for Online.

Released soon after updates to Online.

See http://tinyurl.com/o2ove9o for possible issues.


Critical Update for Update Rollup 1126 Jul 2013


http://support.microsoft.com/kb/2855319/UR6 Yes

Provided as a critical update for “customers who cannot upgrade their Dynamics CRM installation past Update Rollup 11 for compatibility reasons, such as unsupported Javascript customizations”

1111 Oct 2012

5.0.9690.2839 (server v2)

5.0.9690.2838 (client v2)


http://support.microsoft.com/kb/2739504UR6 Yes

17 Oct 2012: The update for the client was re-released as v2 to resolve an issue with Windows XP clients..
22 Oct 2012: The update for the server was re-released as v2 to resolve an issue with importing managed solutions.

No new functionality. No manual enabling of fixes needed.

104 Oct 20125.0.9690.2740 UR6 Yes

It seems that UR10 was updated, the build number has changed. See http://blogs.msdn.com/b/crminthefield/archive/2012/10/04/microsoft-dynamics-crm-2011-update-rollup-10-re-released.aspx for more details.


16 August 2012

5.0.9690.2730http://support.microsoft.com/kb/2710577UR 6 Yes

Includes support for:

Some SQL Server performance optimizations included, please review this whitepaper.

9 Not Released   



Microsoft announced the cancellation of Update Rollup 9 at the beginning of July 2012. See


83 May 20125.0.9690.2243http://support.microsoft.com/kb/2600644UR 6



No new features (that I’ve found).

722 Mar 20125.0.9690.2165http://support.microsoft.com/kb/2600643UR 6 Yes

New features include:

  • Read Optimized Forms
  • New system views for User entity
  • New information message – users with no security roles
620 Jan 20125.0.9690.1992http://support.microsoft.com/kb/2600640RTM No

Includes support for SQL Server 2012.

Re-release. Can be installed over the original UR6.

612 Jan 20125.0.9689.1985 RTM  

Original release was withdrawn. New installs using the slip-streamed images with this update rollup cannot be patched. To resolve, reinstall.

525 Oct 20115.0.9688.1533http://support.microsoft.com/kb/2567454RTM


Q4 2011


Includes 2011 Q4 Service Update Features:

  • Activity Feeds

  • Null and State exclusions in duplicate rules

  • Record URL dynamic value in workflows

  • Previous/Next in Dialogs

  • Dates in Dialogs

  • Lookups in Dialogs

  • Enhancements to the Reading Pane in Outlook

  • Asynchronous promotion for tracked emails

  • New Chart Types

  • User Access Auditing

Activity Feeds solution must be downloaded and installed.

422 Sep 20115.0.9688.1450http://support.microsoft.com/kb/2556167RTM No 
328 Jul 20115.0.9688.1244http://support.microsoft.com/kb/2547347RTM Yes 
22 Jun 20115.0.9688.1155http://support.microsoft.com/kb/2466086RTM Yes 
17 Apr 20115.0.9688.1045http://support.microsoft.com/kb/2466084RTM Yes 
RTM 5.0.9688.583     

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