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CRM 4.0 can be installed on SQL Server 2008. Refer to http://support.microsoft.com/kb/957053 for more details and specific workarounds that may be needed.

Microsoft Dynamics CRM 4.0 is supported with the following SQL Server Editions: SQL Server 2005 Standard, Enterprise, Developer (all with SP2) SQL Server 2005 Workgroup with SP2 – supported only if CRM is installed on Small Business Server SQL Server 2005 Standard, Enterprise, Developer x64 (all with SP2) SQL Server 2008 Standard, Enterprise SQL Server 2008

The following javascript in a form may be used to hide left-hand navigation items. Note that is unsupported because it is not documented in the SDK. In this example, the navigation item is for More Addresses – replaces navAddresses with the appropriate item. document.getElementById(“navAddresses”).style.display=”none” To display the navigation item use: document.getElementById(“navAddresses”).style.display=”inline”

The CRM IFD tool consists of one file, CRM4IFDTool.exe. This file must be installed in the Tools sub-directory of your CRM server program installation (not the web-site). For example:  C:Program FilesMicrosoft CRMTools.

When a user shares a record with another user the sharing user specifies the permissions to share. Consider this scenario: a) User A is a member of one role only that gives him None – Delete access and Organization Level Read and Create Access on Accounts. b) User B is a member of one role

When importing organisations into Microsoft Dynamics CRM 4.0 Workgroup or Professional editions the existing organisation is removed (however, the SQL Server database remains). The Active Directory account of the user performing the import must be mapped to one of the CRM users in the CRM organisation that is being imported.

An unsupported method (unsupported because it is not described in the SDK) is available to hide tabs in a form. Use the following: crmForm.all.tabxTab.style.visibility=”hidden”; crmForm.all.tabxTab.style.position=”absolute”; where x is the number of the tab on the form starting at 0. Not sure why both hidden and absolute are needed though.

See this article http://support.microsoft.com/kb/957054 for Microsoft’s policy on using CRM 4.0 in virtual environments.

During installation of CRM 4.0 the user has an option to obtain updated setup files over the Internet. To manually obtain setup files follow the instructions in this article http://support.microsoft.com/kb/948917. 

Sometimes when working in the CRM Client for Outlook and if Internet Explorer 7 is installed a dialog box appears asking the user to login. Even if the user enters a correct username and password the dialog box reappears. Clicking cancel on the dialog box each time eventually sorts the situation. To prevent the dialog