Changes in the “Polaris” UR12 update

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Changes in both On-premise Update Rollup 2 and December 2012 Service Update for Dynamics CRM Online (Polaris)


Sample data and fonts are different

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 Icons removed from top-level groups in sitemap

New settings in System Settings | Customization

Changes for December 2012 Service Update for Dynamics CRM Online only


  • Sitemap layout changed.
    • Resource Center removed
    • Within Sales, records are grouped under Customers, Sales, Collateral, Marketing and Goals instead of a single list.
    • Within Marketing, records are grouped under Customers, Marketing and Collateral instead of a single list.
    • Within Service, records are grouped under Customers, Service, Collateral, Marketing and Goals instead of a single list.
  • Entity icons removed in most lists (except for activities). But don’t show in queue. [Scheduled for fix in next CRM Online update].
  • Integration with Bing maps.
  • Integration with Skype.
  • Process driven UI:
    • Does not have quick navigation icons.
    • Can’t create new connections.
  • Ribbon tab names are in upper case (as per Office 13).
  • Connections
  • Qualifying Leads – form to select whether account, contact and.or opportunity is created does not appear.
  • Qualifying Leads – when using classic forms there is no option to open the newly created records (was present pre UR12) [but this will be added back in the next update]

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