Dynamics 365 Products

KEEPING FOR HISTORICAL REFERENCE

This article lists the various products available under the Dynamics 365 brand. It might not be up to date.

Platform

• Power Apps
• Power BI
• Power Automate (flows)

First Party Apps (available now)

• Sales (Professional and Enterprise)
• Service (Professional and Enterprise)
• Field Service
• Business Central (Essentials and Premium)
• Finance and Operations
• Retail 
• Human Resources (replaces Talent core HR capabilities; Attract and Onboard apps retire on 1st February 2022, no new purchases after 3rd February 2020)
• Microsoft Relationship Sales (includes LinkedIn Sales Navigator license and Sales Enterprise

First Party Apps (announced or in preview)

• Sales Insights (available only as an add-on for Customer Engagement plan, Sales Enterprise and Microsoft Relationship Sales)
• Dynamics 365 for Call Intelligence – an add-on for Sales Insights (additional cost?)
• Marketing Insights (replacing Social Engagement)
• AI for Customer Service
• Dynamics 365 Customer Service Virtual Agent
• Dynamics 365 Fraud Protection
• Customer Insights
• Microsoft Forms Pro (replaces Voice of the Customer. Works as a standalone application but surveys can interact with the CDS using flows)
• Remote Assist
• Layout
• Product Visualize

Integration with other Microsoft Products

• OneNote
• OneDrive for Business
• Office Groups
• Yammer
• SharePoint
• Teams (preview)

Other Apps and Frameworks

• Dynamics 365 Channel Integration Framework
• Unified Service Desk

Discontinued Apps and Products

• Microsoft Dynamics Marketing (this is not the marketing app currently on sale)
• Parature
• Microsoft Social Engagement (no longer offered as of Jan 16, 2019. Discontinued Jan 16, 2020)
• Versium Predict (No longer offered as of Jan 16, 2019. Discontinued Aug 15, 2019)
• Insights, powered by InsideView (No longer offered as of Jan 16, 2019. Discontinued Aug 15, 2019)