KEEPING FOR HISTORICAL REFERENCE
This article lists the various products available under the Dynamics 365 brand. It might not be up to date.
Platform
- Power Apps
- Power BI
- Power Automate (flows)
First Party Apps (available now)
- Sales (Professional and Enterprise)
- Service (Professional and Enterprise)
- Field Service
- Business Central (Essentials and Premium)
- Finance and Operations
- Retail
- Human Resources (replaces Talent core HR capabilities; Attract and Onboard apps retire on 1st February 2022, no new purchases after 3rd February 2020)
- Microsoft Relationship Sales (includes LinkedIn Sales Navigator license and Sales Enterprise
First Party Apps (announced or in preview)
- Sales Insights (available only as an add-on for Customer Engagement plan, Sales Enterprise and Microsoft Relationship Sales)
- Dynamics 365 for Call Intelligence – an add-on for Sales Insights (additional cost?)
- Marketing Insights (replacing Social Engagement)
- AI for Customer Service
- Dynamics 365 Customer Service Virtual Agent
- Dynamics 365 Fraud Protection
- Customer Insights
- Microsoft Forms Pro (replaces Voice of the Customer. Works as a standalone application but surveys can interact with the CDS using flows)
- Remote Assist
- Layout
- Product Visualize
Integration with other Microsoft Products
Other Apps and Frameworks
- Dynamics 365 Channel Integration Framework
- Unified Service Desk
Discontinued Apps and Products
- Microsoft Dynamics Marketing (this is not the marketing app currently on sale)
- Parature
- Microsoft Social Engagement (no longer offered as of Jan 16, 2019. Discontinued Jan 16, 2020)
- Versium Predict (No longer offered as of Jan 16, 2019. Discontinued Aug 15, 2019)
- Insights, powered by InsideView (No longer offered as of Jan 16, 2019. Discontinued Aug 15, 2019)