Knowledge Articles in Dynamics 365/CRM

Starting with Dynamics CRM 20xx, the knowledge base article system that has been in the product for a long time is superceded by a new system called knowledge articles.

“Old” system

Display NameSchema NameNotes
ArticlekbarticleArticle
Article TemplatekbarticletemplateTemplate used to create an article

“New” system when using Dynamics 365 knowledge solution

Display NameSchema NameNotes
Knowledge ArticleknowledgearticleArticle
KnowledgeArticle ViewsknowledgearticleviewsNumber of time an article has been viewed

“New” system when Parature is set as the knowledge solution

Display NameSchema NameNotes
Knowledge Base RecordknowledgebaserecordUsed when Parature is set as the knowledge solution

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