What’s new in CRM 2013 SP1, Spring 14

The updates to CRM released in May 2014 (known as the “Leo” release) bring many new features. Here is a list (not necessarily exhaustive):

  • Enhancements to Service Management with many new entities
  • Can merge cases
  • Hierarchical linking of cases in case forms
  • Status transitions for Case and custom entities
  • Private Queues
  • New calendar types for service
  • OR clauses in Workflow conditions
  • Export a solution for version 6.0 (CRM 2013 no SP) or 6.1 (CRM 2013 SP1) when exporting a solution; use this to target the appropriate version
  • Number of items in the command bar increased from 5 to 7
  • Icons shown in case views where Case Origin field is visible http://technet.microsoft.com/en-us/library/dn660975.aspx
  • Duplicate detection when working with records
  • Server Side Synchronization with Exchange Online
  • Server-based (server-to-server authentication) SharePoint integration with CRM Online only
  • Enterprise licensing plan for CRM Online (includes Microsoft Social Listening, Unified Service Desk and Microsoft Dynamics Marketing)
  • Package Deployer tool to bundle multiple solutions and configuration data
  • CRM for Tablets now supports Android (4.2 and 4.3)

Also see http://msdn.microsoft.com/en-us/library/gg309589.aspx#BKMK_NewInSpring2014

For more info, visit the CRM Customer Center

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