Status
Most record types in CRM can be deactivated by changing the status. Many records have two status values such as:
- Active
- Inactive
But some three status values, for example, Leads can be:
- Open
- Qualified
- Disqualified
Custom entities have two status values of Active and Inactive.
Status Reason
Each status has one or more status reasons. The available status reasons varies with the record type. Looking at Leads, the status and status reason combinations are as shown in the table:
Lead Status and Status Reason Values
| Status | Status Reason |
| Open | New |
| Contacted | |
| Disqualified | Lost |
| Cannot Contact | |
| No Longer Interested | |
| Canceled | |
| Qualified | Qualified |
Custom Entity Status and Status Reason Values
| Status | Status Reason |
| Active | Active |
| Inactive | Inactive |
Customization
Status values cannot customized, you cannot add new status values nor change the name of the status values.
Status reasons can be renamed and new values added.
Reporting
When querying the filtered views or using FetchXML queries you must use the ‘internal’ names for Status and Status Reason
| Display Name | Internal Name |
| Status | statecode |
| Status Reason | statuscode |