Most record types in CRM can be deactivated by changing the status. Many records have two status values such as:
But some three status values, for example, Leads can be:
Custom entities have two status values of Active and Inactive.
Each status has one or more status reasons. The available status reasons varies with the record type. Looking at Leads, the status and status reason combinations are as shown in the table:
Lead Status and Status Reason Values
|No Longer Interested|
Custom Entity Status and Status Reason Values
Status values cannot customized, you cannot add new status values nor change the name of the status values.
Status reasons can be renamed and new values added.
When querying the filtered views or using FetchXML queries you must use the ‘internal’ names for Status and Status Reason
|Display Name||Internal Name|